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How sweepquest Handles Your Personal Information

This Privacy Policy tells you exactly what data sweepquest collects when you create an account, make a deposit via PayPal, Venmo, or Play+, and use our mobile lobby.

No data sold to third partiesEncrypted account storagePayPal, Venmo, Play+ payment data protectedYour rights, clearly stated
sweepquest How sweepquest Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about your data, want to request a correction, or need to know what information we hold on your account? Our support team handles privacy requests directly. Reach out through any of the channels below — we respond to privacy-related inquiries as a priority and will confirm receipt of your request.

Team online

Email Support

Send your privacy request or data-access query to our support email address. Include your registered account email so we can locate your record quickly.

Live Chat

Start a chat session from the sweepquest mobile lobby or desktop site. Our team can walk you through a data request or explain what information is attached to your account.

Account Help Center

The Help Center in your account settings includes a dedicated Privacy section where you can submit a formal data request, update communication preferences, or flag a concern.

HOW WE PROTECT YOU

Data Security, Cookies, and Account Retention

We take a few specific, operational steps to keep your account data protected. Passwords are hashed and never stored in plain text. Sessions on mobile and desktop are tied to device fingerprints, so an unrecognized device triggers a re-verification step before access is granted. Data linked to your PayPal, Venmo, or Play+ transactions is retained only as long as needed to satisfy legal record-keeping obligations; once that period expires, it is deleted from active systems.

Cookie Use

We use session cookies to keep you logged in across the mobile app and browser. Preference cookies remember your lobby settings. You can clear these in your browser or device settings at any time.

Account Security Steps

A new device login triggers an OTP verification sent to your registered email or phone number. This step applies whether you access via the mobile lobby or a desktop browser.

Data Retention

Account records are kept for the period required by applicable US regulations. When you close your account, we begin the deletion cycle for non-required data within 30 days of closure.

Requesting Changes

You can request a correction, deletion, or copy of your personal data at any time by contacting support. We aim to confirm and action each request within a reasonable timeframe under applicable law.

Your Privacy Rights at sweepquest

These are the questions we hear most often about data, account privacy, and your rights as a sweepquest account holder. If you don't see your question here, live chat or the Help Center in your account settings can point you in the right direction.

No. We do not sell your personal information to advertisers or data brokers. Data shared with third parties is limited to service providers who need it to operate our platform, like payment processors and identity verification partners.

We receive a transaction confirmation and payment reference from PayPal or Venmo. We do not store your payment app login credentials, Venmo PIN, or full financial account numbers on sweepquest servers.

Contact our support team via live chat or email using your registered account address. We will locate your record, compile the relevant data, and send it to your verified email within the timeframe required by applicable law.

Yes. Submit a deletion request through the Help Center or via support. We will remove non-legally-required data once your account is closed, typically beginning the process within 30 days of the confirmed closure request.

Session cookies keep you logged in as you move between the mobile lobby and your account wallet. You can clear cookies through your phone's browser settings or the sweepquest app settings without affecting your account data.

Access to sweepquest depends on state law and eligible states. Some states grant additional data rights under local privacy legislation; where those apply to your account, we honor them in addition to our standard policy.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.